Plumbing FAQs

We currently accept e-transfers, credit cards, cash and offer financing through our partner Financeit. Click here to learn more.

All invoices are due upon receipt, unless otherwise stated in writing. Interest may be charged on unpaid balances at 2.5% per month (30% per year). If payment isn’t received promptly, we may pause future work until the account is current. Accounts unpaid after 90 days may be referred to collections.

Our goal is to provide the best possible price for your unique situation. We provide estimates and bill jobs by the hour.

Currently the only service that we offer that has a flat rate price is our Instantaneous Hot water system flushes.

We offer 15 minute free video chats to our customers so that they can show us more detail the problems they are experiencing and we can provide better estimates.

If you need to cancel a scheduled job, please let us know in writing.

• If materials or labour have already been ordered or used, those costs will apply.
• Pre-ordered materials that need to be restocked are subject to a 30% restocking fee.
• A $50 or 5% (whichever is greater) administrative fee may apply for cancellations.

Refunds will be processed within 48 hours of approval, and credit card refunds typically appear within 5–10 business days.

Work requested after 5:00 p.m., on weekends, or on statutory holidays is billed at our after-hours rates, unless otherwise quoted in writing.

We stand behind our work. Our labour warranty covers workmanship for two years from the date of completion. Manufacturer warranties apply to all fixtures and parts, and coverage may vary by supplier. Warranty does not cover misuse, neglect, or pre-existing conditions unrelated to our work.

Many toilets can be repaired successfully, especially when the issue involves internal parts like flappers or seals. Replacement is usually considered only when the toilet itself is compromised.

Plunging can help with minor clogs, but aggressive plunging can sometimes force material deeper into the system.

Yes. Slow drainage is often the early sign of a developing blockage.

In many cases, repeated chemical use can damage pipes or worsen buildup rather than solve it.

In many cases, and depending on the age of the fixture, yes. Most drips are caused by worn internal components that can be replaced.

Lifespan varies, but most tanks last 8-12 years in Calgary, depending on use and water conditions.

A properly sized tankless water heater can provide continuous hot water during normal household use. The key is to size the system correctly for the number of fixtures that may be used simultaneously.

Plumbing leaks are not always obvious. Some early signs include higher water bills, damp or musty odours, warm spots on floors, or hearing running water when nothing is turned on. Sometimes it is simply water appearing somewhere it should not be, with no clear explanation.

If you want to check before calling, there is a simple test you can do at home. Turn off all water-using fixtures and appliances, then head outside and check your water meter. If the leak indicator is spinning or the numbers are still climbing after 15 to 30 minutes, water is moving through your system where it shouldn’t be.

That is a strong sign of a hidden leak and is worth having investigated.
If something feels off, leak detection can help confirm what is going on and point you toward the right next step.

Drains back up when the volume of water in your system can not clearly pass through the pipe. The blockages can be comprised of many materials including hair, grease, feminine products and many other unintended items that find their way into your drain pipes.

Although you may not have a tree on your property, the tree roots of neighboring properties can still enter your system. Tree roots can often times reach 7-8 times the height of the tree and are adapted to look for water sources. Your sewer drains provide a great candidate for their moisture needs.

With our drain camera equipment we can visually inspect your lines and identify if any tree roots are present. The next step is often to use a drain auger to clear the current tree roots. However, similar to we witness deciduous tree shoots continually sprouting, all tree roots will grow back too over time.

Prevention is key. Avoiding pouring grease and oil down your drain will help. Also, ensuring a drain screen is in place to catch food, debris and hair from entering the drainage pipe is essential. These materials bind together and create a build up that often requires consistent drain cleaning.

Many Calgary homeowners benefit from a water softener because hard water is common across the city. If you are seeing scale buildup, dry skin, or fixture performance issues, a softener is often a practical fit. Homes in south Calgary, where the water supply comes from the Elbow River, may experience slightly harder water than those in the north.

A water softener targets hardness minerals like calcium and magnesium through ion exchange. Filtration systems are typically used for taste, odour, chlorine, or other contaminants. Some Novo systems combine both functions in one unit, which works well for homes on municipal water where both hardness and chlorine taste are concerns.

The best system depends on what you are trying to solve. For most Calgary homeowners who want better-tasting drinking water, a carbon-based under-sink or point-of-use system is a practical and effective starting point. For broader water quality goals, removing a wider range of dissolved substances, a reverse osmosis system is worth considering. We help you choose based on your specific goals rather than recommending the same system to everyone.

A point-of-use system treats water at a single location, usually the kitchen sink, and is focused on drinking and cooking water. A whole-home system treats all water entering the house at the main supply line, which means filtered water reaches every tap, shower, and appliance. The right choice depends on how broadly you want the filtration to apply and on your specific concerns.

Yes. We install point-of-use drinking water filtration systems, whole-home filtration solutions, and reverse osmosis systems for Calgary homeowners.

A standard carbon filter improves taste and odour by reducing chlorine and certain organic compounds. A reverse osmosis system goes further by filtering at the membrane level, removing dissolved solids, sodium, nitrates, certain heavy metals, and other compounds that a carbon filter cannot address. RO is a more thorough option for drinking water purity.

A UV light system exposes flowing water to ultraviolet light, which is used to inactivate certain microorganisms. It is commonly used as part of a whole-home water treatment setup.

It depends on your water source and your goals. Some homeowners install UV systems for added protection and peace of mind. We can help you decide whether it makes sense for your home.