FAQ
Looking for a bit more information about our services? Here is a collection of some of the questions we usually get asked by our clients for your convenience. If you have any other questions, please let us know.
General
Which Payment Methods Do You Accept?
We currently accept e-transfers, credit cards, cash and offer financing through our partner Financeit.
Do You Offer Flat Rates or Charge by the Hour?
Our goal is to provide the best possible price for your unique situation. We provide estimates and bill jobs by the hour.
Currently the only service that we offer that has a flat rate price is our Instantaneous Hot water system flushes.
Do You Offer Video Consultations?
We offer 15 minute free video chats to our customers so that they can show us more detail the problems they are experiencing and we can provide better estimates.
Plumbing
Services
Why Does My Kitchen Faucet Have Low Water Pressure?
One reason why your kitchen faucet water pressure may be low is that your aerator is plugged. The aerator is the metal mesh screen found on the tip of the faucet. The first step to resolve your potential water pressure issue is to unscrew and rinse this screen as it may have become clogged with calcium deposits. If this does not resolve your water pressure issue please call us to discuss and we will be happy to talk to you and if needed come to your home to fix the issue.
My Toilet Keeps Running After I Have Flushed. Why?
There are 3 main reasons why your toilet may keep running after you have flushed.
1. When you flush the toilet a rubber seal is connected to the handle motion and is lifted. If this seal is no longer tight and functioning properly it can allow a small trickle of water to pass it causing the running water sound you hear.
2. The water level in the back of the tank is too high, allowing water to run into the overflow tube.
3. The fill valve is not shutting properly.
Poly B vs. PEX water lines. What is the Difference?
Poly B can be identified by its appearance. It is a flexible grey pipe that was used in hot water systems and residential plumbing frequently between 1985 and 1997 because of its flexibility, low cost, and ease of installation. However, because of the issues it has caused, hairline cracks and major line failures, it has since been discontinued and no longer meets CSA Standards.
PEX, on the other hand, is clear, opaque, red or blue but never grey. This line is also flexible and is a durable, cost-effective, non-toxic solution for residential and commercial plumbing that resists freezing damage, and does not corrode.
Drain
Services
Why Do My Drains Back Up?
Drains back up when the volume of water in your system can not clearly pass through the pipe. The blockages can be comprised of many materials including hair, grease, feminine products and many other unintended items that find their way into your drain pipes.
Do I Have Tree Roots in My Sewer Drains?
Although you may not have a tree on your property, the tree roots of neighboring properties can still enter your system. Tree roots can often times reach 7-8 times the height of the tree and are adapted to look for water sources. Your sewer drains provide a great candidate for their moisture needs.
With our drain camera equipment we can visually inspect your lines and identify if any tree roots are present. The next step is often to use a drain auger to clear the current tree roots. However, similar to we witness deciduous tree shoots continually sprouting, all tree roots will grow back too over time.
How Do I Avoid Backups?
Prevention is key. Avoiding pouring grease and oil down your drain will help. Also, ensuring a drain screen is in place to catch food, debris and hair from entering the drainage pipe is essential. These materials bind together and create a build up that often requires consistent drain cleaning.
