The Basics
We believe in clear communication and fair expectations. Here’s what you can expect when we work together.
Payment
All invoices are due upon receipt, unless otherwise stated in writing. Interest may be charged on unpaid balances at 2.5% per month (30% per year). If payment isn’t received promptly, we may pause future work until the account is current. Accounts unpaid after 90 days may be referred to collections.
Invoices & Discrepancies
Invoices are considered final unless we receive written notice of a concern within 15 days of the invoice date. We’ll review any questions fairly and promptly.
Cancellations
If you need to cancel a scheduled job, please let us know in writing.
- If materials or labour have already been ordered or used, those costs will apply.
- Pre-ordered materials that need to be restocked are subject to a 30% restocking fee.
- A $50 or 5% (whichever is greater) administrative fee may apply for cancellations.
Refunds will be processed within 48 hours of approval, and credit card refunds typically appear within 5–10 business days.
Changes During the Job
Sometimes, what’s hidden behind walls or under floors surprises everyone. If we encounter unexpected issues — like buried lines, asbestos, or other unforeseen site conditions — we’ll discuss the situation and obtain your approval before any extra work proceeds.
Photos & Project Documentation
We take photos of our work to document installations, verify details, and showcase the quality of our craftsmanship. These images are the property of Harper’s Plumbing and may be used in our marketing materials, including our website and social media. We avoid sharing any photos that clearly identify you or your property.
Property & Liability
We take great care in your home, but some work may involve moving, cutting, or accessing areas that can’t be fully protected. Please remove or cover valuables near the work area.
Harper’s Plumbing is not responsible for cosmetic damage to existing finishes, or for consequential damages arising from work performed. Our liability is limited to the lesser of $5,000 or the fair market value of goods and services provided.
Debt Recovery Costs
If an overdue account is referred to a third-party collection agency or legal recovery service, the customer will be responsible for all reasonable costs associated with recovering the outstanding balance. These costs are in addition to any interest charged on the unpaid account.
Builders Lien Notice
Under the Alberta Builders’ Lien Act, anyone providing labour or materials for improvements to your property may have lien rights if unpaid.
After-Hours & Emergency Work
Work requested after 5:00 p.m., on weekends, or on statutory holidays is billed at our after-hours rates, unless otherwise quoted in writing.
Warranty
We stand behind our work. Our labour warranty covers workmanship for two years from the date of completion. Manufacturer warranties apply to all fixtures and parts, and coverage may vary by supplier. Warranty does not cover misuse, neglect, or pre-existing conditions unrelated to our work.
Governing Law
All disputes are interpreted under the laws of the Province of Alberta.
The Real Bottom Line
We care about doing the job right — and treating your home with the same respect we’d expect in ours.
Thank you for choosing to work with our family business.